2019/08/08

VXDIAG Subaru "USB Device Not Recognized" Error Solution

Problem:
I had my vxdiag subaru vci firmware update yesterday.  It worked no issue before.
vxdiag-subaru-not-connect-1
Today it gave me "USB Device Not Recognized" error and not device found in VM Manager.  Try to reconnect but still the same result. What can i do?
vxdiag-subaru-not-connect-4
vxdiag-subaru-not-connect-2
vxdiag-subaru-not-connect-3
A:
Your VXDIAG Subaru VCI Serial number starts with v71*****. For VCX PLUS S/N V71****, you should connect vci with laptop via USB cable first then connect OBD with vehicle (shown as picture below).
Very important !!!
connect-vxdiag-subaru

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