Problem:
One of our customers had problems updating VXDIAG Benz C6 DoIP VCI firmware. When trying to update firmware, it says Connect device error: Ping failed. VX Manager can not see the C6 VCI (No device.)
Error attached:
Solution:
Ping failed error is usually related to the network.
Vxdiagshop.com technician did a check via Teamviewer and found he set the wrong IP manually for C6. That’s the IP for C4 SDConnect.
VXDIAG Benz C6 will automatically set IP address. Don’t need to change/set IP manually !!!
Delete the wrong IP address.Then it will be fine. Now device is connected.
If there is no network, follow the solution here:
https://www.vxdiagshop.com/service/vxdiag-vcx-se-benz-connect-device-error-ping-failed-solution.html
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