VXDIAG Benz Xentry Asks for User Identification?

Problem:

One of our customers had a problem with VXDIAG VCX SE Benz and 2023.09 Xentry software. Xentry asks for user identification. How to do it?

Solution:

Enter the wrong page.

Run xentry Offline path from desktop, it will not ask for login password.

If the offline patch expired or is invalid, contact customer service for help.

If xentry asks for offline login password, enter user name: xentry and password:123456.